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Viber app faq11/7/2023 ![]() ![]() In addition, you also have the option to ask for and receive feedback from them on this information, as communication is two-way. Thanks to outbound messages, you could send them up-to-date information about your products and services - news, changes, offers, updates. With Viber, you inform your customers what's new Viber integration can be used to increase your customer engagement. Also, the fact that you provide a "private" channel, in which you serve this particular customer only, makes them feel special by the individual attention received and the focus on their inquiry or case. Each client will appreciate the personal approach and ease of correspondence. The integration allows a communication with users of a more personal nature. You personalize the Customer Service through Viber The Knowledge Base itself is stored in the software solution with integrated Viber, which provides quick and easy access to ready answers. This saves both parties time and effort and speeds up response to inquiries and resolution of cases. This way, you'll be better prepared for follow-up inquiries and use the relevant templates to give faster and more accurate feedback to your customers. Thanks to Viber, it's easier to build a Knowledge Baseīased on the inquiries received in Viber and the nature of the asked questions, you will have a complete view on the received information, which will help you create your Knowledge Base with answers to frequently asked questions (FAQ). In combination with a ticketing module, for example, all incoming queries will be in order and under absolute control - status of the inquiry, communication from Viber (and other channels) and detailed user data in the customer file. ![]() This means that the complete history of communication with each customer and for each case is stored in the platform itself. Viber integration is part of the overall CRM, Call Center or Helpdesk system you are working with. Things are no less organized on your end. Thus, they can check everything they need at any time. Since the clients use the application from their personal phones, the entire correspondence history is being stored in them. With Viber integration, you track customer cases precisely If you don’t offer 24/7 support, the client who made the request will be notified about it, and will receive feedback from you during business hours. By having your own corporate Viber channel, your business will be online for your customers at all times. With Viber, you can respond quickly to customer inquiries, which means that users will receive the information they need in a timely manner, without having to wait, which usually frustrates them. How Viber integration Improves Customer Service? Receive and send Viber messages in real time In this article, we share the benefits of Viber integration for your business and give some practical tips on how to approach communication with customers through Viber chat. Viber has many advantages that improve the quality of Customer Service, which helps to build stable relationships and trust in the brand. ![]() There is also a tendency for companies that have Customer Service departments, regardless of the industry, to use the application as a tool for communication with their customers. The application is a preferred by the main age groups for online correspondence, and is increasingly entering the business as a communication channel for various purposes – company chat, outbound messages, marketing campaigns, advertising messages and more. Viber is the No.1 app in the country for a reason - it's easy to use, it has multimedia features, and it guarantees 100% message delivery, regardless of its content – text, images, videos, etc. ![]() In Bulgaria, Viber has a 90% market share, while globally, it’s used by over 1 billion people.Īccording to research by SimilarWeb and Statista, we hold the second spot in Europe in terms of Viber usage, with only Ukraine ahead of us at 97.9%. Almost all of us use it in our everyday life. ![]()
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